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Terms of Use

The rules for accessing and using Protocol 2444.

Terms of Use — Protocol 2444

Last updated: September 2026

Welcome to Protocol 2444 (also "the Protocol" or the "Service"). These Terms of Use ("Terms") govern your access to and use of the Service, offered by Faccio, LLC, a digital product studio organized in Delaware, United States, and owner of Protocol 2444 (the "Company", "we", "us").

Please read these Terms carefully before you activate your Protocol. By making a payment or using the Service, you confirm that you have read, understood and agree to these Terms in full.

  1. Acceptance of the Terms

1.1. By accessing, browsing or using the Protocol, you (the "User", "you") agree to be bound by these Terms, by our Privacy Policy and by our Refund Policy, which are part of this agreement.

1.2. If you do not agree with any part of these Terms, stop using the Service and do not make a payment.

1.3. By using the Service you represent that you are at least 18 years old and have the legal capacity to enter into a binding contract.

  1. Description of the Service

2.1. The Protocol is a mobile-first web app that offers a structured practice protocol for professionals in non-technical fields (physicians, attorneys, teachers, farmers, small-business owners and others) to use generative artificial intelligence in their everyday work.

2.2. The Service consists of:

  • A curated track of practices and missions organized by profession;
  • Personalized examples generated by artificial intelligence from your onboarding answers;
  • A quick prompt guide, curated resources and next actions when you complete the Protocol.

2.3. The Protocol is not a formal educational program, does not issue a certificate of completion and does not replace academic, professional or technical training.

2.4. The Service is provided "as is" and "as available", without a guarantee of uninterrupted availability.

  1. Access and User Account

3.1. To use the Service you must create an account with a valid email address.

3.2. You are solely responsible for keeping your credentials confidential and for all activity under your account.

3.3. You agree to notify the Company at contact@protocol2444.com immediately if you suspect unauthorized use of your account.

3.4. The Company may suspend or close accounts that violate these Terms, with notice by email.

  1. Payment and Access

4.1. The Protocol is offered for a one-time payment, with no subscription, automatic renewal or recurring charges. The price in US dollars (USD) is shown on the checkout page before you complete the purchase. Where required by law, sales tax is calculated and added at checkout based on your billing address.

4.2. Payments are processed by Stripe, the Company's payment partner. The Company does not store full card numbers.

4.3. After the payment is confirmed, access is granted automatically and remains active while the Service is available, subject to these Terms.

4.4. Refunds are governed by the Refund Policy, which includes a 7-day money-back guarantee. A refund, when due, corresponds to the amount actually received by the Company through Stripe, including any sales tax collected on that purchase.

4.5. In the event of a chargeback, fraud or an improper dispute, the Company reserves the right to suspend access while the matter is reviewed.

4.6. Lifetime access and discontinuation of the Service.

4.6.1. The expression "lifetime access", used in our commercial communication, means that after the one-time payment you can access the Protocol for as long as the Service is operational, without subscription, automatic renewal or future charges. It is not a guarantee that the Service will exist forever.

4.6.2. The Company reserves the right to discontinue the Protocol, in whole or in part, at any time, for technical, commercial, regulatory or strategic reasons, including without limitation: shutting down the product, unavailability or substantial changes in the terms of essential providers (Anthropic, Supabase, Vercel, Stripe, PostHog, among others), a change of business model or the dissolution of the Company itself.

4.6.3. In the event of a planned discontinuation, the Company will notify active users by email at least 60 days in advance and, whenever technically feasible, will make available an export of your personal data and of the personalized content generated for you.

4.6.4. After the 7-day guarantee period, discontinuation of the Service does not entitle you to a full or partial refund or to any compensation. By purchasing, you acknowledge and accept that the one-time payment covers access only while the Service exists and that this risk is inherent to a one-time payment model.

4.6.5. The Company will not be liable for indirect, incidental, consequential or special damages, lost profits or lost opportunities arising from the discontinuation of the Service, subject to the limits in Section 7.

4.6.6. Individual revocation of access. Regardless of the general continuity of the Service, your individual access may be revoked in the situations described in these Terms: violation of these Terms (Sections 3.4 and 8.2), chargeback, fraud or improper dispute (Section 4.5), and after an approved refund (Section 5 of the Refund Policy).

4.7. Taxes, currency and bank fees. Prices are stated in US dollars. Applicable sales tax is shown at checkout. If your card is issued outside the United States, your bank may apply currency conversion or foreign transaction fees. Those fees are not revenue of the Company or of Stripe, are outside the Company's control and are not refundable by the Company.

  1. Use of Artificial Intelligence

This section is especially important. Please read it with attention.

5.1. Technology used. The Protocol uses generative AI models provided by Anthropic (the Claude family of models) to generate personalized examples from the answers you provide during onboarding.

5.2. Processing of your answers. The answers you provide during onboarding (about your profession, experience and goals) are sent through an API to Anthropic solely to personalize the content of your Protocol. This processing is governed by our Privacy Policy and by Anthropic's terms.

5.3. Do not submit sensitive data about third parties. You expressly agree not to enter into the Service:

  • Data about patients, clients or any third party (names, medical records, diagnoses, health information, financial information);
  • Documents protected by professional secrecy or privilege (legal, medical, accounting and similar);
  • Protected health information (PHI) under HIPAA, or any category of sensitive personal information about a third party;
  • Any confidential information that you are not authorized to disclose.

5.4. Explicit notice in the product. The Protocol shows clear notices during onboarding asking you not to include sensitive or identifiable data. You are solely responsible for the content you enter.

5.5. Educational, not advisory. AI-generated content has an exclusively educational purpose and does not constitute:

  • Medical, legal, accounting, tax, financial or professional advice of any kind;
  • A recommendation for decisions in real situations involving patients, clients or third parties;
  • A substitute for your critical professional judgment.

5.6. Limitations of AI. AI models can produce answers that are inaccurate, incomplete, outdated or entirely wrong (a phenomenon known as "hallucination"). You acknowledge that:

  • You must always exercise critical judgment over generated content;
  • You must not apply AI suggestions in real situations without first validating them against primary sources or qualified colleagues;
  • The Company does not warrant the accuracy, completeness or currency of generated content.

5.7. Responsibility for use. You are fully responsible for how you apply the knowledge and examples obtained in the Service to your professional practice. The Company is not liable for damages resulting from inappropriate application of the content.

  1. Intellectual Property

6.1. Company content. The curated structure, explanatory texts, missions, design, source code, trademarks (including "Protocol 2444"), logos and visual identity of the Service are the exclusive property of the Company or licensed to it, and are protected by United States copyright and trademark law and by international treaties.

6.2. License. The Company grants you a personal, non-transferable, non-exclusive and revocable license to access and use the Service for your own personal and professional purposes, excluding resale or redistribution of the content.

6.3. User content. The answers you provide during onboarding and the personalized examples generated specifically for you by the Service belong to you. You may use them freely in your professional practice.

6.4. Restrictions. Without the Company's prior written authorization, you may not:

  • Reproduce, distribute, publish or sell the curated content of the Protocol;
  • Reverse engineer the Service;
  • Share your access credentials with third parties;
  • Use the content to build a competing product.

  1. Disclaimer of Warranties and Limitation of Liability

7.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

7.2. To the maximum extent permitted by applicable law, the Company is not liable for:

  • Professional decisions made on the basis of the content of the Service;
  • Indirect, incidental, consequential, special or punitive damages, lost profits or lost opportunities arising from use or misuse of the Service;
  • Failures of third-party providers (Stripe, Anthropic, Supabase, Vercel, PostHog) beyond the Company's reasonable control;
  • AI-generated content that turns out to be incorrect, outdated or inaccurate;
  • Temporary unavailability of the Service due to maintenance, technical failures or events beyond our reasonable control.

7.3. In any case, the Company's total liability to you is limited to the amount you actually paid for access to the Service.

7.4. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. In those jurisdictions, the exclusions and limitations above apply to the fullest extent permitted by law, and nothing in this section limits rights that cannot be limited or waived under applicable consumer protection law.

  1. Prohibited Conduct

8.1. You agree not to use the Service to:

a) Attempt to access, modify, extract or intercept data of other users; b) Perform attacks, vulnerability scans, code injection, prompt injection or attempts to bypass security mechanisms; c) Pursue illegal, fraudulent or defamatory purposes or violate the rights of third parties; d) Enter offensive, discriminatory, obscene or violence-inciting content; e) Enter sensitive data about patients, clients or third parties (see Section 5.3); f) Automate requests beyond the technical limits of the Service (rate limits on onboarding submissions and on daily calls to the interactive practice area); g) Resell, sublicense, rent or transfer access to third parties; h) Reverse engineer, decompile or attempt to extract the source code; i) Train competing AI models with the content of the Service.

8.2. The Company may immediately suspend or terminate the access of users who violate this section, without prejudice to any legal remedies.

  1. Changes to the Terms

9.1. The Company may change these Terms at any time to reflect changes in the Service, in technology partners, in the law or in market practice.

9.2. Material changes will be communicated by email and/or by a notice in the Service at least 15 days before they take effect.

9.3. Continued use of the Service after the changes take effect constitutes acceptance of the new Terms.

9.4. If you do not agree with the changes, you may close your account before the effective date. If a change substantially restricts rights you already acquired, you may request a proportional refund, reviewed case by case.

  1. Governing Law and Dispute Resolution

10.1. These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules, and by applicable federal law.

10.2. Informal resolution first. Before starting any legal action, you agree to contact the Company at contact@protocol2444.com and to try in good faith to resolve the dispute informally for at least 30 days.

10.3. Any dispute that is not resolved informally will be brought in the state or federal courts located in the State of Delaware, and you consent to the personal jurisdiction of those courts. Nothing in this section prevents you from bringing an individual claim in a small claims court of competent jurisdiction, or from exercising rights under the consumer protection laws of your state that cannot be waived.

  1. General Provisions

11.1. Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.

11.2. No waiver. The Company's tolerance of any breach does not waive its right to require later compliance.

11.3. Assignment. You may not assign your rights and obligations under these Terms without the Company's prior written consent. The Company may assign these Terms in the event of a corporate reorganization, merger, acquisition or sale of assets.

11.4. Entire agreement. These Terms, together with the Privacy Policy and the Refund Policy, constitute the entire agreement between you and the Company regarding the Service.

11.5. Electronic communications. You agree to receive communications from the Company electronically, and you agree that all agreements, notices and disclosures we provide electronically satisfy any legal requirement that they be in writing.

  1. Contact

Questions, complaints or requests related to these Terms can be sent to:

Faccio, LLC 131 Continental Dr, Suite 305, Newark, DE 19713, United States Email: contact@protocol2444.com Website: https://faccio.studio

Privacy contact: dpo@protocol2444.com

Last revision: September 2026.