Refund Policy — Protocol 2444
Last updated: September 2026
We want you to activate your Protocol with peace of mind. This policy explains, in plain terms, how refunds work at Protocol 2444 ("the Protocol" from here on).
The Protocol is a product of Faccio, LLC, a digital product studio organized in Delaware, United States (131 Continental Dr, Suite 305, Newark, DE 19713, USA).
- 7-Day Money-Back Guarantee
You can request a full refund within 7 calendar days of the payment date, whether or not you have started using the Service.
You do not need to give a reason. Just ask.
Within this period the refund is in full: 100% of the amount paid to the Company through Stripe, including any sales tax collected on the purchase (see Section 3).
- How to Request a Refund
Send an email to contact@protocol2444.com with:
- Subject:
Refund - In the body of the email:
- The email address used for the purchase;
- The approximate date of payment;
- (Optional) A short note on what did not work for you. It helps us improve.
You can also open the refund request directly on the site, using the link in your payment confirmation email.
Processing: once we receive the request within the guarantee period and identify the purchase, we start the full refund through Stripe without delay. We may reply within 2 business days to confirm receipt and share the refund details.
- Refundable Amount
3.1. The refund, when due, corresponds to the amount actually received by the Company through Stripe for that purchase, including any sales tax collected, returned to the same payment method used in the purchase.
3.2. Fees charged by your own bank or card issuer on the original transaction (for example a foreign transaction fee or currency conversion on a card issued outside the United States) are not retained by the Company or by Stripe and are therefore not part of the amount we can refund. Those amounts follow your issuer's own rules.
3.3. The time for the credit to appear depends on Stripe and on your financial institution (see Section 5).
- Refunds After 7 Days
After the 7-day guarantee, a refund is not automatic, but we review each case individually, with common sense. We usually approve a refund when, for example:
- The Service had a serious technical defect that prevented you from using it;
- The generated track had a clear quality problem that could not be fixed after regeneration;
- Other exceptional situations show that the Service did not deliver what was promised.
We usually do not approve a refund when:
- The request comes months after full use of the Protocol;
- The entire track was completed without any complaint during use;
- The dissatisfaction is based on expectations clearly outside the scope of the product (for example live sessions, certification or individual consulting).
In any of these cases, write to contact@protocol2444.com and we will review it transparently.
4.1. Discontinuation of the Service
If Faccio, LLC discontinues the Protocol after the 7-day guarantee period, there is no right to a full or partial refund. The one-time payment covers access while the Service is operational, as described in Section 4.6 of the Terms of Use.
In the event of a planned discontinuation, we will notify you 60 days in advance and make an export of your data available whenever technically feasible.
- Refund Timing
After the refund is processed, the credit returns through the same payment method used in the purchase:
| Payment method | Approximate time |
|---|---|
| Credit or debit card | Usually 5 to 10 business days, depending on the issuing bank and your statement cycle |
| Apple Pay / Google Pay / Link | According to the linked card (usually 5 to 10 business days) |
The final timing depends on Stripe (our payment processor) and on your financial institution, and is outside the direct control of the Protocol. Whenever available, we can share the refund reference number to help you follow up with your bank.
- What Happens to Your Access After a Refund
6.1. When we process the refund, access to the Protocol is revoked immediately.
6.2. Your onboarding answers and the personalized content generated for you are deleted or anonymized within 30 days after revocation, in accordance with our Privacy Policy.
6.3. If you want to use the Service again in the future, a new purchase will be required at the prices in effect at that time.
- Special Cases
7.1. Duplicate payment
If you were charged twice for the same access by mistake, write immediately to contact@protocol2444.com with the subject Duplicate charge. The refund of the extra charge is automatic and has priority.
7.2. Chargebacks (card disputes)
Before opening a dispute directly with your card issuer, talk to us first. We can almost always resolve it faster by email. A chargeback may suspend your access while the issuer reviews the case, which usually takes longer than a direct refund.
7.3. Purchases through an affiliate
The refund follows exactly the same rules in this policy, regardless of whether the purchase was made through an affiliate link.
- Receipt
8.1. The official record of your purchase is the electronic receipt issued by Stripe, sent automatically by email after the payment is confirmed. The receipt identifies Faccio, LLC as the seller, the amount paid in US dollars, any sales tax collected, the product purchased and the unique transaction identifier.
8.2. If you did not receive the receipt or need another copy, send an email to contact@protocol2444.com with the subject Receipt copy, stating the email address used for the purchase. We reply within 2 business days.
8.3. Whether the receipt can be used for a specific purpose (for example an employer reimbursement or a tax deduction) depends on the rules that apply to your case. The Company cannot guarantee acceptance of the receipt for those purposes.
- Contact
Any question about refunds can be sent to:
Faccio, LLC 131 Continental Dr, Suite 305, Newark, DE 19713, United States Email: contact@protocol2444.com Website: https://faccio.studio
We reply within 2 business days.
Last revision: September 2026.